Patient Reviews

    It's the real deal with great service, top quality products and very well trained and competent staff. Bob Cragnolin

    Bob Cragnolin Avatar Bob Cragnolin
    June 28, 2022

    I had a wonderful experience at The Hearing Center. I was greeted by friendly office staff and seen by Dr. Xavier Potter on time. Dr. Potter was warm and welcoming and put me at ease immediately. He explained the hearing tests to me and they were conducted quickly. Within minutes of finishing the tests, Dr. Potter showed me the results. I left the office a happy woman--knowing that my hearing was (almost) normal. I will return next year for a yearly evaluation. I would highly recommend this office and Dr. Potter!

    Susan Bartlett Avatar Susan Bartlett
    December 1, 2021

    I've been very pleased with Dr Potter and the rest of the team at the Hearing Center. They are very professional, knowledgeable and personal in their approach. They communicate well and listen well. (Pun intended.)

    ken tannenbaum Avatar ken tannenbaum
    March 29, 2019

    A pleasure to visit an efficient, well run office with staff that are committed to excellent care and a first class patient experience.

    58spdstr Avatar 58spdstr
    May 12, 2021

    Friendly and patient receptionist??? The Hearing Center has her!!! Unfortunately, I do not remember her name but she was very kind on the phone and also in person. She is the first person you meet at the Hearing Center and she makes you feel welcome. We saw Dr. Potter and he was very professional, patient and attentive to my 89 year old father, who is the patient. Dr. Potter was able to clearly explain what steps we have to go through to get my dad's heating problems straightened out. He was not at all hard selling new hearing aids. My father, actually has some hearing aids which he uses at the moment. Dr. Potter suggested that they try and adjust them before even thinking about new ones. We needed another consultation with Dr. Potter and we were able to set that up for the next day! Well done Hearing Center! Keep up the good work!

    Robert Timothy Smith Avatar Robert Timothy Smith
    November 4, 2019

    I have been going to the Hearing Center for years and I am greeted by name. My audiologist, Dr. Hadden, is awesome. She is friendly, as is the staff, and listens attentively to what I have to say. She goes above and beyond just doing what might be considered routine. She works until whatever her customer is concerned about is satisfied to the best of her ability. The cost of hearing aids is not cheap, but I paid less for my hearing aids than my boyfriend paid for his at one of the places that promises more for less!!! I can also say that, in my opinion, his hearing aids don’t even come close to having the quality of mine. So don’t be sold by advertising!!! I recommend being assessed by a qualified audiologist regarding your hearing loss and proceed from there!

    Terry Guriel Avatar Terry Guriel
    March 7, 2022

    The Hearing Center provides wonderful, professional service. I never have to wait long for friendly and very skilled staff to offer amazingly helpful service. I highly recommend it!

    Elaine Lacy Avatar Elaine Lacy
    August 29, 2023

    I was having trouble with one of my hearing aids. I called for an appointment and they were able to get me in at a convenient time for me and fixed the problem quickly. Al the staff was very helpful

    Mark Wysocki Avatar Mark Wysocki
    December 1, 2022

    Very welcoming, safe environment. To keep everyone safe during the COVID-19 pandemic, the visits are carefully scheduled so that only one audiologist, one receptionist, and one patient are in the office at a time. You are not even sharing the waiting room. Everyone is masked. Everything is wiped down between customers. You are given a sanitizing packet to wipe down your photo ID and insurance card. Very thorough exam, results are carefully explained, and your best options presented with no pressure. Looking forward to my next visit when I will be fitted with my new ears, knowing that they will not be satisfied until I am satisfied.

    Linda Barefoot Avatar Linda Barefoot
    July 13, 2020

    Staff are very professional and caring. Dr Potter is very thorough, really takes the time to listen and shows he cares. My experience with The Hearing Center Of Ashville is always magnificent. The entire team is amazing.

    Shena Price Avatar Shena Price
    April 18, 2019

    These people are so nice and so professional. I purchased my hearing aids from them 2 years ago, and have been so impressed with their follow-through after the sale! I went in for my check-up this week and they cleaned my hearing aids, replaced the maintenance parts, and even pulled a rather large piece of wax from my right ear!

    Margaret Conroy Avatar Margaret Conroy
    September 22, 2019

    Great people at the Hearing Center of Asheville had an emergency situation they worked me in and are taking great care of me. I highly recommend them. And something so precious as your hearing is at stake.

    Winslow Jones Avatar Winslow Jones
    March 26, 2019
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The Hearing Center of Asheville
Average rating:  
 13 reviews
 by Edwin (Gene) Smith
Service

Great Service. I can actually hear stuff like the TV without blowing everybody away. Than you all.

 by Dolores Borreson

I wanted to tell you that your care for me was truly great – Dr. Hamilton’s patience, Barbara’s good instructions, the office women always cheerful and welcoming.



While I did decide to not continue with the use of hearing aids at this time, I hope you will keep my records - - - because I would like to return at a later date once my other health issues are in better shape. Hopefully I will get to a time when I too can be patient---and be able to work with you to see if the noise levels I could not handle could be tweaked so as to no longer present a problem for me.



In the meantime, I wanted to say thank you for the work you did with me and say I would gladly give you the whole five stars for your help. The hearing aids were a great choice for me, however, the timing and learning curve while I am in other therapy was not.

 by Kurt Johnsen
excellent

I was not satisfied with my previous hearing aids that I purchased somewhere else. Dr. Hamilton has been great in helping me pick out my hearing aids and adjusting them to my needs. The staff is wonderful. Their warranty and service is great.

 by Patricia Stevens
Dr. Potter is 5 Stars!!!

I was eager to acquire a new hearing aid to replace the one I had lost and made an appointment with the Hearing Center to see an Audiologist.
My appointment with Dr. Potter was EXCELLENT. He was obviously very knowledgeable in his profession ----discussing details of various makes of hearing aids vis a vis their ability to meet my needs, etc.
At that point I informed Dr. Potter that I will be moving far away from Asheville in one month and I expressed my concern as to being fitted and buying in Asheville and almost immediately leaving Asheville. Dr. Potter then continued in his quiet knowledgeable and thoughtful manner to address the concern I had expressed and, in summary, gave reasons for his belief that it would be best for me to enter the care of an Audiologist in my new home and make my purchase in that new place.
I am so grateful for Dr. Potter's sincere effort to advise me frankly and carefully. Dr. Potter is not only a fine Audiologist--he is also a man of integrity and concern for his patients.

 by Roberta Madden
Barbara fixed my problem quickly

While we were on vacation, my left hearing aid stopped working. On return, I called the Hearing Center and was able to come to the walk-in clinic today. Barbara discovered the problem fast, fixed it, and showed me how to do it myself if it happens again.

 by Jim Utterback

Everyone here is great. Much better than the audiologist I had before.

 by Gail M Jones

I found the Hearing Center to be a place you could trust, and Dr. Hadden worked very patiently with me. She was very caring in helping me to get the very best results in getting hearing aids. She also followed up to be sure I knew what to do in maintaining the best experience possible. I am sure they will help me if I have any problem with my hearing aids.

 by Marilyn Dawson
Recent office visit

Dr. Hamilton was patient and caring in checking out my present condition and use of my hearing aids. He always helps with any questions I have, and always checks and this time replaced the wires on my aids. He is very competent in his field and I would recommend him to anyone. He is friendly and very comfortable to be with. I have been completely satisfied with him and his practice in superior care.

Thank you Ms. Dawson. It's always great to see you!

 by Cecelia Colson
Chris Hamilton

I have been wearing hearing aids for over 25 years and been to MANY Audiologists. Chris Hamilton is one of the best. Not pushy at all. He is the most detail orientated, patient person I know. I have had many issues with my hearing loss and told him from the very beginning that fitting me with hearing aids was not going to be easy. He said," I'm willing to try if you are:)"

We tried many brands of hearing aids back & forth MANY times until we got the right one for me. He's great.

I recommend him to anyone who is even thinking about hearing aids. The office staff is wonderful too.

 by Kathy Parks
Thank you Dr. Hamilton!

I have been so happy and impressed with The Hearing Center. Dr Hamilton is so kind and gentle. He takes all the time you need when you are with him, you need feel rushed. I have been going there for 21 months now and I am very happy. I have been happy with my hearing aid. I wanted so badly to be able to wear the Lyric hearing aid but my ears had to have moisture. I am using the phonak hearing aid and I am happy with it. Go and see Dr. Hamilton, you will be glad you did. He and all his staff are very kind and professional. Thank you, Dr Hamilton.

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